Questions, answered straight
Shipping, tracking, returns and how to use each bottle. If your question is not here, the crew is one email away.
Are Shine Mafia formulas really your own?
Yes. Every bottle in the lineup is our own formula, mixed by us and filled in small batches in the USA. Nothing is bought off a shelf and relabelled.
Where do I find the directions and warnings for a bottle?
On the back label of every bottle, and word for word on each product page under How to use and Safety and warnings, which includes the California Prop 65 notice where it applies. You can also read our Safety and Prop 65 page, and the step-by-step routines are on our How to use page. If you need the ingredient details for a formula, email us and we will send them over.
How quickly can you answer my question?
We answer messages and emails in the order they come in, and we reply as fast as we can. Most messages get an answer within 24 hours. You can reach us through the contact page or at support@shinemafia.com.
Can I change my shipping address after my order has been placed?
Email us as soon as you notice the mistake, with your name and order number, and we will try to correct the address before the package leaves. We cannot promise it once the order has shipped, but we will do everything we can.
How long does it take to process my order?
Orders are processed within 5 to 10 business days after your order confirmation email, excluding weekends and holidays. Many orders go out sooner, and you get a second email the moment yours ships.
Where do you ship?
We currently ship to addresses within the United States. Shipping charges are calculated and shown at checkout before you pay. The full details are in our Shipping Policy.
Will my order come in one package?
Depending on the size of your order, it may arrive in more than one package. If that happens, the packages usually arrive within 1 to 2 business days of each other.
How can I track my order?
Open Track your order from the menu or the footer, then enter your order number and email, or the tracking number from your shipping email. Your tracking page shows every step from our garage to your door.
Why isn't my tracking number working?
A new tracking number can take a day or two to show its first update after the label is printed. If it still shows nothing after that, let us know and we will check that your package was handed to the carrier properly.
My tracking says delivered, but I haven't received my order. What do I do?
Check with neighbours and around your delivery spot first, then contact the carrier with your tracking number so they can locate the package. If it still has not turned up, email us with your order number and we will help you sort it out.
I received a damaged or wrong item. What do I do?
Sorry your order did not arrive in perfect shape. Contact us right away at support@shinemafia.com with your name, your order number and a photo of the problem, and we will make it right.
What if something is missing from my order?
Contact us as soon as possible with your order number and tell us what is missing. Our money-back guarantee covers you for 30 days from delivery, so make sure you reach out within that time.
What happens if an item is out of stock?
If anything in your order is out of stock, we will email you with the date we expect to ship it. If it is not expected back within 2 weeks, we will refund you for that item automatically.
Can I return a product?
Yes, you have 30 days after receiving your order to request a return. The bottle has to be unused and in its original packaging. Read our Refund Policy for the full details, then email us to start the return.